Etoile Member · Last updated / Dikemas kini: 13 October 2026

English privacy notice

1. Who is responsible for your information

Etoile Member is the membership app of Clinic Étoile, operated by CLINIQUE ETOILE SDN. BHD., company registration number 202501032087 (1633499-K). This notice explains how the clinic handles personal information in the app and its connected clinic services.

Our privacy contact is [email protected]. Our address is 2ND FLOOR, UNIT 2-D, TOP GLOVE TOWER, 16, Persiaran Setia Dagang, Setia Alam, 40170 Shah Alam, Selangor, Malaysia.

2. Information we handle and where it comes from

• Identity and contact information: name, email, telephone number, IC or passport information, date of birth, gender and nationality where provided or required for registration and patient matching. An address is optional in Personal Details.
• Account information: authentication identifiers, membership and patient identifiers, verification and account status, and recorded login or account-closure times.
• Clinic information: appointments and home-visit requests, clinical history, allergies, medications, consultation summaries, health measurements, vaccination information, reports and treatment journeys, where recorded by the clinic.
• Points and transactions: points balances, top-ups, payments, package purchases, refunds and transaction references. The current points payment feature does not require you to enter card details in the app.
• Communications and technical information: feedback and support requests, and connection or authentication information handled by the app, servers and service providers for operation and security.

Information comes from you, authorised clinic staff, the clinic’s Hospital Management System (HMS), and the authentication and infrastructure services supporting the app. Medical records and report files are handled in the clinic system; membership, points and account archives are handled in the connected member services.

3. Why we use it and what is optional

We use information to identify and verify members, match the correct patient record, provide appointments and clinic services, show your clinic-provided health records and treatment plans, operate the points wallet and packages, maintain transaction records, respond to requests and protect access to the service.

Identity and contact details needed for registration and patient verification are necessary to activate membership services. If they are not supplied, we may be unable to verify or provide those services. Your address and feedback are optional. If you request a home visit without an address, the clinic may contact you to confirm the location.

4. Who can receive the information

Information is handled by authorised clinic personnel and necessary service providers operating authentication, hosting, databases and related infrastructure, including Google/Firebase services where used. Their processing may occur outside Malaysia depending on the deployed service configuration. Contact the clinic for details about the current hosting arrangements.

The clinic has declared no additional marketing use or sharing with advertisers, insurers or corporate clients for this app, and no sale of personal information. Necessary service-provider processing is separate from those additional uses. Information may also be disclosed when required by applicable law or a valid legal process.

If you choose to email the clinic, open WhatsApp, add an appointment to your calendar or export a report, the chosen application or destination will handle the information you send or save under its own arrangements.

5. Camera, device authentication, calendar and downloads